On Accommodating Customer Flexibility in Service Systems
نویسندگان
چکیده
منابع مشابه
On Accommodating Customer Flexibility in Service Systems
We consider simple parallel queueing models in which a proportion of arriving customers are flexible, i.e. they are willing to receive service at any one of some subset of the parallel servers. For the case of two parallel servers, we show that as the servers become fully utilized, the maximum improvement in mean waiting times is achieved for arbitrarily small levels of flexibility. The insight...
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ژورنال
عنوان ژورنال: INFOR: Information Systems and Operational Research
سال: 2009
ISSN: 0315-5986,1916-0615
DOI: 10.3138/infor.47.4.289